Please note we only ship to the address listed on the application form.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the products or services we provide on our site without notice (see below).
We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Having trouble logging in?
Step 1 – Select the correct portal for your account type
• Professionals – https://app-professionals1.dearportal.com/
• Vet & Pet Services – https://vetandpetservices.dearportal.com/
• Retailers – https://arnhempetproducts.dearportal.com/
Step 2 – Request a password reset
Click 'Forgot Password' and enter your registered email address. If your details are correct, you will see a confirmation message on screen.
Not seeing a confirmation? Double-check that:
1. You are on the correct portal for your account
2. You have entered your registered email address correctly
Step 3 – Check your inbox
Once submitted, check your inbox — including your spam or junk folder — for the reset email.
Still having trouble? Contact our customer service team at sales@arnhempet.com.au, and we'll be happy to help.
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